4h ago
Separate "add-ons" from regular discounts by default
-I added a ticket for the event
-I added a discount of $100
-All worked fine
-I added an add on which should have no discount (it's not even a ticket, rather a pack that we send out)
-However, selecting the add-on during registration gets the $100 discount applied twice (making the add-on almost free!).
Whilst I can prevent this by going back to discounts and only applying it to selective tickets, this is a bit counter intuitive and I think it would be less likely to be erroneous if we need to select the add on as applicable for discount instead of it being applied by default.
Thanks!
Completed
Hi Cynthia, Thank you so much for raising this with us. It turns out there was a bug in the system. As you correctly pointed out, when there is a fixed discount, it should not be applied to each individual ticket within the cart. We've just rolled out an update a couple of minutes ago that addresses this issue. In a scenario where you have a fixed discount, it will now be applied just once on the checkout total as a whole, rather than on individual tickets within it. Thank you for bringing this issue to our attention. Please let us know if you have any further questions or spot any additional issues. All the best.