Sep 9
Custom SMTP
I’m shocked that there’s no custom SMTP. Is this intended to push the HeySummit brand…doesn’t make sense for a tool centered around white labelling.
Closed
Sep 9, 2026
Can we remove the HeySummit badge at the bottom too?
Sep 9, 2026
Yes absolutely, though you do need to be on our Success plan to do that. Do you know what plan you’re on and I can check?
Sep 9, 2026
I have AS Tier 5 (or whatever the highest is)
Sep 9, 2026
Ah, AS - yes in that case you can remove HeySummit branding if you’d like to.
Sep 9, 2026
Awesome! Are you able to give a little more specific info on how to setup the email domain and remove the email branding?
Sep 9, 2026
You can turn off HeySummit branding by going to Setup > Update Event Settings And a custom email domain can be added by heading to the emails area, clicking the … drop down and clicking Manage Senders. there are further instructions on that page. Any issues though, please feel free to reach out to support at support@heysummit.com
Sep 9, 2026
Thanks I will try this and report back
Sep 9, 2026
I don’t see an option inside “Update Event Settings” to turn off HeySummit branding Found the custom email domain option!
Sep 9, 2026
Ah sorry! My bad. To turn off HeySummit branding you need to head to Setup > Branding
Hey Shay. You can’t use your own SMTP server but you absolutely can connect your own email sending domain if you don’t want to use the default HeySummit one. Youll just need to make sure you’ve setup your DNS/SPF/DKIM records correctly to ensure deliverability isn’t impacted. I’ll mark this item as closed but please do feel free to reply if you have any further questions.