Issues with 'Evergreen' events

Hi Ben and team,

I’ve been testing how to use HeySummit for evergreen (pre-recorded) information sessions, and I’ve run into a few challenges I’d love your help with.

1. Replay Access Problem

   • When I set up an event to reschedule itself within an hour of its screening, attendees who missed the session don’t have the opportunity to view the replay.

   • Once a new session is scheduled, the replay link for the previous one disappears, which prevents people from catching up.

2. Workaround & New Issues

   • My current workaround has been to create a duplicate event for a few days later. This allows attendees to watch the replay in the gap between the two events.

   • However, this creates two major problems:

     • Email Repetition: I’ve set it up so people are enrolled in ‘all events’. But even if I mark attendees to be “cleared,” after an event they continue receiving repeat replay reminders for each duplicated event, which quickly becomes spammy.

     • Replay History Clutter: The event history shows multiple replays of the exact same pre-recorded video, which is confusing and unnecessary.

3. What’s Needed
   Ideally, the system should allow:

   • A single evergreen event that people can always sign up for.

   • A countdown timer for urgency, while still giving access to the replay if they miss it.

   • Replay history that doesn’t display the same video multiple times.

   • A way to ensure attendees don’t get enrolled into each “rescheduled” session and bombarded with repeat reminder emails.

Could you advise if there’s a current solution or if this is something on your roadmap? At the moment, the limitations make it difficult to run seamless evergreen information sessions.

Thanks so much for looking into this!

Smiles
Leah